Welcome to WalkEase Store’s FAQ section! We’ve compiled answers to the most common questions about our products, shipping, returns, and more. Whether you’re looking for comfortable flats, rugged hiking boots, or stylish loafers, we’re here to help you step into comfort with confidence.

About Our Products

What types of footwear do you offer?
At WalkEase Store, we specialize in comfortable, versatile footwear for every occasion. Our collection includes:
  • Flats – Perfect for everyday wear
  • Hiking boots – Designed for outdoor adventures
  • Loafers – Smart casual options for work or leisure
  • Sandals – Ideal for warm weather and summer explorations
  • Sneakers & Athletic Shoes – For active lifestyles and sports
How do I choose the right size?
We recommend checking our detailed size guide for each product, as sizing may vary between styles. If you’re between sizes or have specific fit concerns, consider sizing up for hiking boots (to accommodate thicker socks) or down for loafers (which often stretch with wear).
Are your hiking boots waterproof?
Many of our hiking boots feature waterproof construction – look for the “waterproof” designation in the product description. These models use specialized membranes to keep your feet dry while maintaining breathability.

Ordering & Payment

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
All transactions are securely processed to protect your information.
Can I change or cancel my order after placing it?
We process orders quickly to get your footwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected]. We’ll do our best to accommodate your request if your order hasn’t entered the shipping process yet.

Shipping & Delivery

Shipping Options Summary:
1. Standard Shipping (10-15 days via DHL/FedEx) – $12.95 flat rate
2. Free Shipping (15-25 days via EMS) – Free for orders over $50
How long does shipping take?
After 1-2 business days for order processing, delivery times are:
  • Standard Shipping: 10-15 days via DHL or FedEx
  • Free Shipping: 15-25 days via EMS (for orders over $50)
These estimates may vary slightly depending on your location and customs processing.
Do you ship internationally?
Yes! We ship worldwide* with reliable carriers to get your footwear to your doorstep. Currently, we’re unable to ship to parts of Asia and some remote regions due to customs regulations and carrier restrictions. We’re working to expand our reach continuously.

*Some country-specific restrictions may apply.
Will I have to pay customs fees?
For international orders, customs fees and import taxes vary by country and are the responsibility of the recipient. We include all necessary documentation to help smooth the customs process. For specific questions about your country’s regulations, we recommend checking with your local customs office.
How can I track my order?
Once your order ships, you’ll receive a confirmation email with tracking information:
  • Standard Shipping: Full tracking from warehouse to doorstep
  • Free Shipping: Basic tracking information included
If you have any issues with tracking, our customer service team is happy to assist.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your WalkEase footwear. If you’re not happy with your purchase, you may return it within 15 days of the delivery date. Items must be in their original, unworn condition with all packaging and tags intact.
How do I initiate a return?
Please contact our customer service team at [email protected] with your order number and reason for return. We’ll provide return instructions and the appropriate address for your location.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned item, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method. Please note that your bank or credit card company may take additional time to post the refund to your account.

Customer Service

How can I contact customer service?
Our customer service team is ready to help! You can reach us at: We typically respond to emails within 24-48 hours.
Do you offer any warranties on your products?
All our footwear comes with a manufacturer’s warranty against defects in materials and workmanship. The specific warranty terms vary by brand and product. If you believe your footwear has a manufacturing defect, please contact us with details and photos for assistance.
WalkEase Promise: We’re committed to helping you find footwear that supports every step of your journey, whether you’re tackling mountain trails or city streets. If you have any questions not covered here, don’t hesitate to reach out!