At WalkEase Store, we want every step you take in our footwear to be comfortable. If you’re not completely satisfied with your purchase, we’re happy to offer returns or exchanges within 15 days of receiving your order.

Eligibility for Returns & Exchanges

To be eligible for a return or exchange:

  • Item must be unused, in its original condition with all tags attached
  • Original packaging must be intact
  • Return must be initiated within 15 days of delivery
  • Proof of purchase is required

Note: For hygiene reasons, we cannot accept returns or exchanges on sandals that have been worn or tried on without protective footwear socks.

How to Initiate a Return or Exchange

Follow these simple steps:

  1. Contact our customer service at [email protected] with your order number and details about the product you’d like to return or exchange.
  2. Wait for approval – Our team will review your request and send you a Return Authorization Number (RAN) and instructions within 2 business days.
  3. Package your item – Securely pack the item in its original packaging with all tags attached. Include a copy of your order confirmation or packing slip.
  4. Ship your return – Send the package to our returns center at the address provided in your RAN email. We recommend using a trackable shipping service.

Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). For exchanges, we’ll cover the cost of shipping the new item to you.

Refund Process

Once your return is received and inspected (typically within 5 business days of arrival at our facility), we’ll process your refund or exchange:

  • Refund method: Refunds will be issued to your original payment method (credit card, PayPal, etc.)
  • Processing time: 3-5 business days after approval
  • Bank processing: Additional 5-10 business days depending on your financial institution

Note: Original shipping fees are non-refundable. For free shipping orders, a $12.95 deduction will apply to your refund.

Exchange Process

For exchanges:

  • We’ll ship your new item once the return is received and approved
  • If the new item costs more, you’ll need to pay the difference
  • If the new item costs less, we’ll refund the difference
  • Exchanges are subject to product availability

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We’ll arrange for a free return and replacement.

Return Request Template

Use this template when emailing your return request:

Subject: Return Request for Order #[Your Order Number] Dear WalkEase Customer Service, I would like to request a return/exchange for my recent order (#[Your Order Number]). Below are the details: – Product Name: – Size: – Color: – Reason for Return/Exchange: Please let me know the next steps. I’ve reviewed the return policy and confirm the item is in its original condition with all tags attached. Best regards, [Your Full Name] [Your Email Address] [Your Phone Number – optional]

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Sandals that show signs of wear or have been tried on without protective footwear socks
  • Items purchased during final sale or clearance events (will be marked as such)
  • Gift cards

International Returns

For international returns (excluding Asia and certain remote regions):

  • You’re responsible for all return shipping costs and any applicable customs fees
  • Refunds will be issued in USD and may be subject to currency conversion fees
  • Processing may take additional time due to customs clearance

Questions?

Our customer service team is happy to help with any questions about our returns policy. Contact us at [email protected] or by mail at:

WalkEase Store Returns
2218 Quilly Lane
Columbus, US 43215